1. Information We Collect

We may collect the following information:

Personal Information

Full name

Email address

Phone number

Mailing address (if provided)

Billing information (when applicable)

Information you voluntarily submit through contact forms, bookings, coaching applications, event registrations, or program participation.

Communication Information

Emails

SMS/text message interactions

Customer support conversations

Survey responses

Technical Information

IP address

Browser type

Device information

Operating system

Pages visited

Referral source

Website activity

Cookies and analytics data

2. How We Use Your Information

We use your information to:

- Provide coaching services and digital products

- Schedule appointments and coaching sessions

- Respond to inquiries and customer support requests

- Process payments and transactions

- Send appointment reminders

- Deliver service-related communications

- Send newsletters, promotions, and marketing communications (only when you have opted in)

- Improve our website, products, and customer experience

- Maintain the security and integrity of our services

- Comply with legal obligations

3. SMS/Text Messaging

By providing your mobile phone number and expressly opting in, you consent to receive SMS/text messages from La Toyia The Love Coach.

These messages may include:

- Appointment reminders

- Coaching program updates

- Customer support communications

- Account notifications

- Promotional and marketing messages (only if you have separately opted in)

Message frequency varies depending on your interaction with our business.

Message and data rates may apply.

You may opt out at any time by replying:

STOP to unsubscribe

HELP for assistance

Your consent to receive SMS messages is not a condition of purchasing any products or services.

IMPORTANT SMS PRIVACY DISCLOSURE

SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile phone number and SMS opt-in information will never be sold, rented, or shared with third parties for their own marketing or promotional purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers who assist us in operating our business, including:

- CRM platforms

- Email service providers

- SMS messaging providers

- Payment processors

- Scheduling software

- Website hosting providers

These providers are permitted to use your information only as necessary to perform services on our behalf.

We may also disclose information when required by law, court order, or governmental request.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

- Remember user preferences

- Analyze website traffic

- Improve website functionality

- Measure marketing campaign performance

- Enhance user experience

We may use third-party analytics services such as Google Analytics or similar technologies. You can disable cookies through your browser settings, although some website features may not function properly.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Your Privacy Rights

You may request to:

- Access your personal information

- Correct inaccurate information

- Update your information

- Delete your personal information (subject to legal obligations)

- Withdraw consent for marketing communications

- Opt out of SMS communications at any time by replying STOP

- Opt out of email marketing by clicking the unsubscribe link included in our emails

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites, payment processors, or social media platforms.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

La Toyia The Love Coach
(DBA of La Toyia Hampton LLC)

Phone: (661) 402-3130

Email: [email protected]

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated Effective Date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.